Privacy Policy

In this Privacy Policy, 'us' 'we' or 'our' means CGHMN Holdings Pty Ltd ABN 41 637 344 800, trading as ProductRex.

We collect a variety of information from users of our services and visitors to our website and app. We are committed to respecting your privacy, and this Privacy Policy sets out how and why we collect, use, store and disclose your personal information, and how you may access and seek a correction of your personal information.

By visiting our website, using our app or any of our services or otherwise providing personal information to us, you:

consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us;
warrant that you have obtained any necessary consent to provide such personal information to us;
warrant that your disclosure of personal information does not amount to a breach Australian privacy legislation (as amended from time to time) or any confidentiality obligation to which you are subject.

We may update our Privacy Policy from time to time, so we encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. Your continued use of our services (including our website and app), any request for assistance or provision of further personal information to us (directly or via an authorised person) after this Privacy Policy has been updated will constitute your acceptance of the updated Privacy Policy.

What personal information do we collect?

We may collect the following types of personal information from you:

name;
mailing or street address;
email address;
telephone number and other contact details;
age or date of birth;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
additional information you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
additional information you provide to us through customer surveys; or
any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

register on our website or app;
communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
interact with our sites, services, content and advertising.

In addition, if you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use, store and disclose personal information?

We collect, hold, use, store and disclose your personal information so that you may receive the benefit of our services, including the ProductRex website and app. We may also do so for the following purposes:

to enable you to access and use our website and app;
to operate, protect, improve and optimise our website, app, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates and security alerts as well as information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
quality assurance and training purposes;
to consider any employment application you may make;
to aggregate with other users for the purposes of industry reporting or information services; and
any other uses identified at the time of collecting your personal information.

Do we use your personal information for direct marketing?

From time to time, we may use your personal information to send you direct marketing communications and information about ProductRex. These communications may take the form of emails, SMS, mail or other forms of communication. We will generally only use your personal information to send you direct marketing communications with your consent (either express or implied), and will always give you a choice to opt-out of receiving marketing materials from us (either by contacting us using the details set out below or by using the opt-out facilities provided, e.g. an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information in order to facilitate the purpose for which the information was collected, including to any of the following:

our employees and related bodies corporate;
our professional advisers, dealers and agents;
our existing or potential agents, business partners or partners;
promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

We may also disclose your personal information to a trusted third party for the purpose of combining that information in order to develop anonymised consumer insights to help us better understand your preferences and interests, personalise your experience and enhance the products and services that you receive. We may share and/or sell these anonymised consumer insights for research, analysis, marketing, advertising or other business-related purposes.

Using our website and cookies

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You may be able to disable cookies through your internet browser, but our website may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Remaining anonymous or using a pseudonym

Our provision of services may not be possible without your provision of relevant personal information. However, where it is lawful and practicable to do so, you may elect to deal with us anonymously or by using a pseudonym.

Security

We may hold your personal information in either hard copy or electronic form, including in a secure electronic third-party database. We take reasonable steps to protect your personal information and to make our website and app secure from misuse, interference and loss, as well as unauthorised access, modification or disclosure by using a number of physical, administrative, personnel and technical measures. However, we cannot guarantee the security of any personal information held by us, and all personal information is disclosed by you at your own risk.

If at any time your personal information is no longer needed for the purposes for which it was collected, it will be destroyed or permanently de-identified, subject to our usual document retention and disposal practice, and our legal obligations and rights.

Links to third party websites

Our website may contain links to websites operated by third parties. These links are provided for convenience only and may not remain current or be maintained.

Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, third party websites. We encourage you to read the privacy policies of any third party before using their website.

Unsolicited information

If we receive your personal information without soliciting it we will, within a reasonable period of receiving it, determine whether or not we could have lawfully collected it if we had sought it. If so, we will treat it in accordance with this Privacy Policy. If we could not have collected it, we will, as soon as practicable, destroy it or ensure that it is de-identified (provided it is lawful and reasonable to do so).

Accessing or correcting your personal information

We take reasonable steps to ensure that the personal information we hold about you is correct, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information.

You can access the personal information we hold about you by using the “Edit Profile” functionality or by contacting us directly. We may need to verify your identity when you request access to your personal information.

Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not correct, complete or up-to-date.

Making a complaint

If you think we have breached this Privacy Policy or the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us via the contact details below. You will need to provide us with your name, email address and/or telephone number and clearly describe your complaint, as well as provide any supporting documentation. We will contact you if we require any additional information from you, and will otherwise investigate your complaint and determine the steps (if any) required to resolve it. We will notify you in writing of the outcome of our investigation.

If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner.

Please contact us via the contact details provided below if you want to:

obtain further information about the way we manage your personal information;
access your personal information held by us;
correct or update your personal information held by us;
raise a concern or make a complaint regarding how we collect or handle your personal information; or
unsubscribe from our mailing list, or discuss any concerns regarding unsolicited electronic communications that you may have received.

Please contact us immediately if you become aware of any unauthorised use of your account by anyone else or any other breach of security.

Contact Details:

CGHMN Holdings Pty Ltd

ACN 637 344 800

Email: support@productrex.com.au

Last Updated: 13 October 2022